Oracle B2B Service Entitlements, Part 2: Inner Workings
In my previous blog post, Part 1, I provided an overview of the Service Entitlements front end—how milestones are used on Service Requests (SRs) to monitor SLA compliance. In this post, we will go behind the scenes and look at how the Oracle CX Service Cloud Entitlements architecture functions and can be leveraged to support …
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