While calculating expected ROI for CRM implementations is best handled with spreadsheets, mind maps are a handy way to map-out the value chains that will feed the spreadsheet calculations. On a single page, we can trace exactly how we expect
Oracle’s Descriptive Flexfields allow implementers to define custom fields to hold unique attributes not available in the standard E-Business Suite data model. A limitation with flexfields is that the individual segments (fields) cannot be displayed in arbitrary locations in the
Project Scope Process diagrams can clearly illustrate project scope from a business process perspective. They communicate critical process organization, key integration points and information flows, and the business groups involved in the project. The major process definitions also become a
Oracle Marketing R12 has a standard import facility that allows users to upload data from their desktop and import as organizations and contacts, leads, and event registrations. While executing the import in Oracle is straight-forward, ensuring the source data is
Oracle Discoverer continues to be the workhorse business intelligence tool for many Oracle E-Business Suite (EBS) customers. But it is often run separately from EBS, so users need to switch back and forth between transactional screens and Discoverer sessions. Furthermore,
Sales reps often get inquiries from customers on the status of the order. While they can search quotes in R12, this doesn’t guarantee the correct order(s) will be found. Sure, the sales rep can transfer their customer to Customer Service.
Oracle E-Business Suite supports custom help content by modifying the .HTM files on the application server. This is a great way to provide implementation-specific documentation for end users. But, users have to navigate to the Help system in order to