Strategy Archives - Tony DaGiau: Oracle CX Consultant https://www.dagiau.com/category/strategy/ On-target implementations delivered Tue, 21 Jul 2020 16:56:54 +0000 en hourly 1 https://wordpress.org/?v=6.5.5 https://www.dagiau.com/wp-content/uploads/2020/12/cropped-DaGiau-Icon-v2021-2-1-32x32.png Strategy Archives - Tony DaGiau: Oracle CX Consultant https://www.dagiau.com/category/strategy/ 32 32 Mapping Sources of CRM Expected Value https://www.dagiau.com/strategy/mapping-sources-of-crm-expected-value/ Sat, 04 Aug 2018 03:24:13 +0000 https://www.dagiau.com/?p=366 While calculating expected ROI for CRM implementations is best handled with spreadsheets, mind maps are a handy way to chart the value chains that will feed the spreadsheet calculations. On a single page, we can trace exactly how we expect ROI to be delivered, and create cause-effect chains that communicate and help validate our logic. […]

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